- PRA and FCA consults on expectations for the management of financial risks from climate change
- AIR Worldwide estimates industry insured losses from Hurricane Michael at $6bn to $10bn
- LMA’s satellite imagery and intelligence service speeding up assessment and payment of Hurricane Florence and Michael claims
- US P&C insurers more than double first half after tax net income
- Nine insurance associations across the world write jointly to IASB to suggest a two year delay needed to implement IFRS 17 successfully
- IUA reports increase of 16% to £26.314bn in gross written premiums for 2017
- UK Comprehensive car insurance premiums rise 1%-Brexit might delay Civil LIabilities Act introduction expired
- ACORD announces the winners of the 2018 ACORD InsurTech Innovation Challenge(AIIC) expired
- 2018.2 release of Guidewire InsurancePlatform announced expired
- Treaty reinsurance goes live on PPL to complete class roll out expired
- Ardonagh to sell Direct Group's claims business to Davies Group expired
- Ergo Group to sell its Russian life book to Rosgosstrakh expired
16th May 2018
GlobalData survey indicates Aviva remains the dominant UK insurer for brokers’ perceptions of “best in class,” especially in the digital categories
Aviva remains the dominant insurer for brokers’ perceptions of “best in class,” especially in the digital categories, according to GlobalData.
Brokers, from a range of business sizes within the commercial insurance space, provided Aviva with excellent reviews–naming the insurer as the best, from business experience, across nine out of ten categories in GlobalData’s 2018 Commerical Broker Survey. The survey included questions asking brokers to assess insurers on service, digital capability, and product range.
Ben Carey-Evans, Financial Services analyst at GlobalData, comments “It is particularly evident how strong Aviva fared in the digital-focused categories, with its highest shares coming in online support(48.2%), extranet sites(38.4%), and e-trading(35.2%).
Aviva has been proactive in investing in its digital side and forming tech partnerships in recent years, with examples including its Aviva Broker website, while its Aviva Digital Garage has formed a range of insurTech partnerships.”
Allianz and AXA made up the top three in the vast majority of categories, with the main change from 2017 being Allianz overtaking AXA into second place.
Carey-Evans adds “Both insurers improved in all three tech categories in 2018 and continue to invest and partner in digital opportunities themselves, meaning Aviva is likely to find competition intensifying. It will need to maintain pace to hold onto its earned position among brokers.”
GlobalData Trends(10 articles)